Terms and Conditions of Sale

Last updated: 12/10/2025

1. Introduction

These terms and conditions govern the use of our website http://www.tuffonhall.co.uk (the “website”) and the purchase of products or event tickets from B & J Crowther Ltd (“we”, “us”, or “our”).

By using this website or placing an order, you agree to be bound by these terms and our associated policies, including our Privacy Policy, Delivery Policy, and Returns and Refunds Policy. Please read them carefully before ordering.

2. Company information

B & J Crowther Ltd
Trading as Tuffon Hall Vineyard
Registered in England & Wales under Company No. [number]
Registered office: Graves Hall, Graves Hall Road, Sible Hedingham, CO9 3LL
Email: info@tuffonhall.co.uk

3. Use of the website

You must be at least 18 years old to use this website or purchase alcoholic products. You agree not to misuse the website, interfere with its security, or use it for unlawful purposes.

4. Products and availability

All products and event tickets are subject to availability. We reserve the right to withdraw or substitute products without notice.
Images and descriptions are provided in good faith but may vary slightly from the actual product.

5. Pricing and payment

  • All prices shown include VAT (where applicable) and are displayed in GBP.
  • Delivery charges are shown separately at checkout.
  • Payment must be made in full at the time of ordering via our secure payment processors (Stripe or PayPal).
  • We reserve the right to change prices at any time without notice, though such changes will not affect orders already confirmed.

6. Order process and contract formation

When you place an order, you will receive an order confirmation email acknowledging receipt. This does not constitute acceptance of your order.

A contract between you and us is formed only when you receive an email confirming dispatch of the goods or, for event tickets, confirmation of your booking.

We reserve the right to refuse or cancel any order if:

  • The product is unavailable;
  • Payment is not authorised; or
  • There is an error in the product or pricing information.

7. Age verification and alcohol sales

By placing an order for alcohol, you confirm that you are at least 18 years of age.
We operate a Challenge 25 policy in line with the Licensing Act 2003.
A valid form of identification may be required upon delivery or collection.
If satisfactory proof of age cannot be provided, delivery will be refused and the order cancelled.

8. Event tickets

Event tickets purchased through the website are non-refundable, except in cases where the event is cancelled or rescheduled by us.

If an event is cancelled, a full refund will be issued to the original payment method.

We reserve the right to make reasonable changes to event programmes, menus, or timings where necessary.

9. Delivery and collection

Delivery terms are set out in our Delivery Policy, which forms part of these terms.

We deliver within the UK (excluding Northern Ireland) using APC’s Fragile Service.

A signature from an adult over 18 is required upon delivery.

Collections from Tuffon Hall Vineyard must be arranged by appointment.

10. Cancellations, returns and refunds

Our Returns and Refunds Policy explains your rights to cancel and return goods. Please note that cancellation rights do not apply to perishable items (such as wine or spirits once opened) or to event tickets after purchase, except where required by law.

12. Intellectual property

All text, images, graphics, trademarks, and content on this website are owned by or licensed to B & J Crowther Ltd. You may view and print content for personal use only. You must not reproduce, distribute, or commercially exploit any material without prior written consent.

13. Limitation of liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded by law.

To the extent permitted by law:

  • We shall not be liable for indirect or consequential loss or damage arising out of or in connection with the sale or use of our products;
  • Our total liability for any claim shall not exceed the total amount paid for the goods or services giving rise to the claim.

14. Data protection

We process personal data in accordance with our privacy policy and cookie policy. By using our website, you consent to such processing and warrant that all data provided by you is accurate.

15. Events outside our control

We will not be liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control (including adverse weather, transport disruption, or supplier failure).

16. Governing law and jurisdiction

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact us

If you have any questions about these terms or any order you have placed, please email us at info@tuffonhall.co.uk.